Deleting personal information for GDPR requests

You can easily find out if you hold a customer's information using their name or email address to search SD Connect. To find and delete customer information for GDPR requests, follow these steps:

1. Open the settings menu and select the GDPR maintenance option.
2. You can then search to check if you hold information on a specified person. Using more information to set up a more detailed search will make it easier to be sure you've identified the right person.
3. You can create a search using a name and/or an email address, and use a telephone number and/or postcode to make it more accurate.
4. Click 'view' to search. If no results show up, then they may not have ordered from you (or they may have previously asked to be removed).
5. Any matching orders will be shown, allowing you to check any that you want to be obfuscated. All other order details will remain (such as items and values) but all personal information will be replaced by random characters - deleted in effect.
6. Click 'obfuscate' to clear the personally identifiable information (PII) from the selected orders, then repeat for any other people that have made requests.

All Personally Identifiable Information belonging to your customers and their orders is automatically obfuscated after 30 days in compliance with our Data Privacy Policy.